It’s 4 p.m. on Friday. You have mileage logs due, a driver on the phone with a warning light, and fuel costs are up 15% this month.
In the past, this was a crisis. Today, it’s an easy conversation.
Meet Ford Pro AI, the intelligent fleet assistant that takes the millions of data points your vehicles generate — from seatbelt clicks to vehicle health signals — and turns them into insights you can act on.
Today at Work Truck Week in Indianapolis, we debuted Ford Pro AI to help simplify fleet management by turning responsibilities, big and small, into tasks you can complete in minutes.
Ford Pro AI is part of Ford's vision — shared earlier this year at CES — to bring impactful technology not only to the families who rely on us, but also to the businesses that use our trucks and vans to get their work done.
As a fleet manager, we know you wear many hats. We surveyed fleet managers to understand how much time they spend on specific job duties, and they report over 23 hours a week1 on average is devoted to juggling routine tasks ranging from scheduling service to managing drivers and tracking costs.
“If an office has a question, I can have an answer for them in minutes.”Mackenzie Meis, CentiMark Fleet Manager
They also told us they think AI can help them reduce the time they spend on daily tasks by an average of 40% or more each week.1
As we built Ford Pro AI, we worked directly with fleet managers, like Mackenzie Meis. She manages over 2,000 vehicles for CentiMark, a commercial roofing company. Her verdict?
“It has saved me time by pulling up important vehicle data and summaries on demand,” she said. “If an office has a question, I can have an answer for them in minutes.”
As you can see, human-in-the-loop is critical to provide oversight, feedback, and make decisions without disrupting the business day. Ford Pro AI is designed to handle the administrative burdens, so fleet managers can focus on high-value operational gains.
What could you do with these hours back each week?
We know Ford vehicles best, and Ford Pro AI leverages our proprietary systems to provide more accuracy and detail about your vehicles’ health. This helps remove the guesswork to get to the core of an issue quickly. Let’s look at an example.
Imagine you’re a fleet manager operating 25 vehicles for a plumbing company. Let’s ask Ford Pro AI “What vehicles need service this month?” Ford Pro AI quickly responds with a list of vehicles in your fleet that need service based on their vehicle health data.
You can easily dive deeper into a specific vehicle’s diagnostics and get quick recommendations that can help you prioritize which vehicles to service first — preventing unwanted downtime.
You can quickly navigate to the service scheduling feature in your Ford Pro Telematics Software to easily book a maintenance or repair appointment at one of our more than 760 Ford Pro Commercial Vehicle Centers. Or have the service come to you with one of Ford Pro’s Mobile Service Vans.
Fleet managers also reported spending an average of over two hours per week on tracking costs.1 Let’s look at another example that shows how Ford Pro AI could help do that more quickly.
Imagine managing 150 last-mile delivery vehicles. Fuel costs are spiking. Usually, you’d spend hours digging through fuel logs and cross-referencing routes and receipts. This time, you ask Ford Pro AI for help.
It quickly analyzes vehicle and fuel utilization, idle times, speeding, and acceleration events across the fleet to help you identify the issues. As a result, you get a list of recommendations to reduce fuel costs based on your fleet’s unique utilization.
Then you drill down for a list of vehicles driving the highest fuel costs in the last 30 days. Ford Pro AI quickly identifies specific vehicles with irregular patterns driving higher fuel costs.
Armed with that data, it’s time to take action. You ask Ford Pro AI to draft an email to your supervisor recommending specific steps for these vehicles and drivers to help reduce fuel costs.
What used to take an afternoon now takes minutes. And when this intelligence comes directly from embedded modems in your Ford commercial vehicles, you get manufacturer-grade accuracy, not guesswork.
Ford Pro AI can’t replace what you do, but we hope it can help your day go a little smoother. It’s available now at no additional cost to Ford Pro Telematics Software subscribers in the U.S. Simply sign in and you will see the Ford Pro AI prompt at the bottom right of your screen.
If you’re exploring how AI can help you make an impact on your fleet operations quicker, visit us this week at Work Truck Week for a live demo and explore how Ford Pro AI can integrate with your existing workflows. Or learn more about it online here: https://www.fordpro.com/en-us/intelligence/fleet-ai/
Brian Girer is Senior Product Manager at Ford Pro Intelligence.
What to Read Next
1 Based on February 2026 U.S. AI Admin Tool survey from Ford Pro Small & Medium Fleet Research Community including small to medium size fleets with Ford vans or trucks.
